Customer Website Guide

You shop with DR Reps. Browse a product or describe what you need, request a quote, then decide whether to buy.

1. Browse. Use the shop without an account. Products show Price on request because a price is sourced for your request.
2. Request. Add catalog items to your bag, or use Request anything for an unlisted item. Sign in to send a request.
3. Send. The website creates an order and opens a prepared WhatsApp message. Press Send in WhatsApp.
4. Unlock. DR Reps sends a price code. Enter it on the matching order page to see the price.
5. Confirm and follow. If you accept, agree payment and delivery with DR Reps. My orders shows the store’s recorded updates.

A referral code may credit the person who introduced you or apply a discount. The products, quote, payment and delivery are handled by DR Reps.

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Use the top header and category bar to move around the website.

1. Find items. Type an item or category in Search for items or categories, then press Enter or click the search button.
2. Browse categories. Choose New in, a category, or All products. Use the available category/condition filters and sort.
3. Open details. Click a product photo or name. Read condition, description and sizes before adding it.
4. Open your bag. Click Bag in the top-right header. The count shows units in your request bag.
5. Find your orders. Click Sign in or the account icon. After signing in, use My orders.

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The same functions fit into the phone header. Some labels become icons.

1. Open the menu. Tap the three-line menu at the top-left for categories, All products, Request anything and account links.
2. Search. Tap the search field below the logo, enter the item and tap the search button.
3. Browse. Scroll down through products. Swipe horizontally along the category bar or product rails when needed.
4. Bag and account. Tap the bag icon for your selected items; tap the person icon for Sign in or My orders.
5. Return after WhatsApp. Switch back to the browser tab to see the order page. Your saved orders are also available after signing in on a computer.

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The product detail page contains the selection controls. Adding an item requests a quote; it is not a payment.

1. Inspect. Click/tap gallery thumbnails and read Product details and How pricing works.
2. Select size. Choose the listed size when the product has sizes. For different sizes, add separate selections.
3. Set quantity. Use − / + or the quantity field. Open Add a note for colour or other relevant details.
4. Add. Click Add to request bag. On a phone, the bottom Add to bag button submits the same selection.
5. Ask directly if needed. Ask on WhatsApp lets you ask DR Reps about the item. That chat alone does not create a tracked order; use the bag/request flow to create one.

A product listing is not a stock reservation. DR Reps confirms availability, condition and the final quote.

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Packages Offers shows special fixed-price bundles separate from the ordinary price-on-request catalog.

1. Find offers. On a computer click Packages Offers in the category bar. On a phone use the menu; the home page also has View all packages.
2. Read what is included. Open View offer and check each included item/quantity, one-package price and the available size/options.
3. Check stock wording. Read Updates every 48 hours and Last checked. Needs stock recheck means the recorded review is older than 48 hours.
4. Choose. Sign in, select a listed option, enter Number of packages and add city, mixed-size needs or questions in notes.
5. Request. Tap Request stock confirmation. The order is saved; use Open WhatsApp and press Send to reach DR Reps.

Availability is not guaranteed. A stock-confirmation request does not reserve items or take payment. Confirm stock and delivery charges with DR Reps before paying.

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A saved package request appears in My orders. The owner confirms availability and the final quote through the normal order flow.

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When enabled by the owner, Sellers and Distributors list independent businesses across product categories. Their shop name and products belong to that merchant, unlike a hidden DR Reps referral partner.

1. Browse. Choose Sellers or Distributors on a computer, or use the phone menu. These links only appear when the owner has enabled the section. Open Visit shop on the store you want.
2. Review. Read its description, city, category and listed products. A displayed price is a shop listing; ask the shop to confirm it and the size/stock.
3. Contact directly. Click Contact this shop or Ask this shop to open its WhatsApp. Review the message and press Send. Website/Instagram/email links may also be available.
4. Agree terms. Ask that merchant about payment, delivery and returns before buying. Direct shop enquiries do not become DR Reps account orders.
5. Resolve issues. Contact the merchant about its order. Contact DR Reps if the listing itself is incorrect or the shop needs review.

DR Reps referral discounts and commission tracking do not apply to direct marketplace shop enquiries. This version has no shared marketplace checkout.

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When applications are enabled, use this form for an independent store or distributor in any product category.

1. Open the form. From Marketplace Sellers click List your business.
2. Enter details. Provide shop name, phone with country code, optional contact email, listing type (Seller or Distributor), product category, city, HTTPS website, Instagram handle and shop description.
3. Submit. Complete the human check if shown and click Send application once. The confirmation says Shop application received.
4. Wait for review. DR Reps reviews and contacts you. Submission does not publish your shop or create a merchant login.
5. After approval. Agree the listing details with DR Reps. The owner maintains the shop/products; send changes to the owner. A paused or rejected shop is not publicly listed.

A shop application is separate from a referral-partner application. Invalid contact data must be corrected; five applications from one IP per hour trigger a wait.

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Review your selected items before sending them to DR Reps.

1. Check each row. Confirm product, size, quantity and note. Change Qty to adjust units, or use Remove to delete a selection.
2. Change a size. Remove the incorrect selection, return to the product and add the correct size.
3. Add more. Click Continue shopping if you want other catalog items in the same request.
4. Add delivery context. When signed in, open Add a note or delivery city for your city, deadline, budget or alternatives.
5. Proceed. If signed out, choose Sign in or Create account. Then return to the bag and click Send order on WhatsApp.

The bag is stored in the current browser, so it may not follow you to another device or a private browsing window. Submitted account orders do follow your login.

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One customer account holds your website orders. Use the WhatsApp number where DR Reps can reach you.

1. Create account. Enter Full name, WhatsApp number with country code, optional Email and a password of at least 8 characters.
2. Submit. Complete the human check if it appears, then click Create account. You return to the bag or request you were working on.
3. Returning user. Choose Sign in and enter the same full WhatsApp number with country code and password.
4. Number already registered. Sign in instead of creating another account. If you forgot the password, contact DR Reps on WhatsApp for a reset.
5. Shared device. Use Sign out in My orders when finished. Keep your password private.

Account creation does not send the order. Return to the bag or request form and complete the send step.

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Request anything collects the item details in one form. Sign in first.

1. Choose a kind. Select the item category, or Something else if it does not fit an available category.
2. Describe it. Enter the model, brand, colour and useful details. Add an optional reference photo if you have one.
3. Choose sizes and quantity. Select one or more relevant sizes, add Other size or size notes if needed, and enter How many.
4. Add preferences. Choose Any condition or New only; enter optional Budget per piece and Deadline or delivery city. Explain size/quantity splits in the description.
5. Send. Click Send request on WhatsApp, then press Send in WhatsApp. Return to My orders to track the request.

Reference photos must be JPG, PNG, WEBP or GIF, up to 5 MB. Sourcing depends on availability; an unlisted-item request is not a guarantee.

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Two actions are needed: create the website order, then send its prepared WhatsApp message.

1. Create. From the signed-in bag or request form, press the WhatsApp send button once and wait for the order page.
2. Send in WhatsApp. Review the store recipient, item details and order number, then press the WhatsApp Send button.
3. On a phone. WhatsApp may open as an app. Return to the browser afterwards to see your order.
4. On a computer. Use WhatsApp Web/Desktop or complete the chat on your phone. The website does not press Send for you.
5. If blocked or closed. Use Open WhatsApp / Open WhatsApp again on that order page. You can resend the message for the existing order without creating another.

The order may exist even if WhatsApp did not open or the message was not sent. Check My orders before retrying the request form.

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You can close the browser and come back. Sign in and open the matching order from My orders.

1. Open the order. Open the matching order in My orders. Finding your price means DR Reps is sourcing it. The site usually states one to two working days; contact the store if you need an update.
2. Receive the code. DR Reps sends a price code on WhatsApp. Confirm the order number in that message.
3. Unlock. Type the price code into Price code and click Unlock price. Upper/lower case and the dash are not significant.
4. Review. Read the total price and quote details. Unlocking does not accept the quote or pay for the order.
5. If it fails. Check the latest message and correct order. A changed price has a new code, so an older code may no longer work.

A price code is different from a referral/discount code such as AHMED01. Use each code in its own field.

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The discount field appears once the price is unlocked and before payment is recorded as Paid.

1. Enter a valid code. Type the referral/discount code into Discount code and tap Apply.
2. Check confirmation. Look for the applied code, discount percentage and updated total. A prefilled code is not applied until you press Apply.
3. Understand the amount. DR Reps chooses the discount percentage. At 0%, the code can attribute a referral without changing the price.
4. One current code. The order holds one current discount/referral code. A different accepted code replaces attribution for that order; codes do not stack.
5. After payment. The discount field closes after payment. Ask DR Reps about any correction; there is no automatic retroactive discount.

Invalid or paused codes are rejected. You can proceed without a code; it is optional.

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Read the quote, optional discount and payment instructions before agreeing to buy.

1. Confirm terms. Contact DR Reps using Chat about this order. Confirm items, condition, size, quantity, delivery cost and timing.
2. Pay as instructed. Use only the method agreed with DR Reps and shown in the order’s payment instructions. The website has no online checkout payment button.
3. Confirm with the store. Send the requested payment confirmation/details through the store’s contact channel.
4. Check status. Payment shows Not paid until DR Reps records receipt. A delay in the status is a reason to ask the store, not to pay twice.
5. If you decline. Tell DR Reps before paying. Ask for alternatives or cancellation handling.

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The order page shows the delivery stage recorded by DR Reps.

1. Check payment. Read the payment status recorded by DR Reps. If it has not updated after payment, ask the store before paying again.
2. Check delivery. Read the recorded delivery stage. Preparing, On the way and Delivered reflect updates saved by DR Reps.
3. Contact the store. Use Chat about this order for tracking questions, missing items or delivery issues. Include the order number.

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My orders is your saved website order history after signing in.

1. Switch phone / computer. Sign in with the same full WhatsApp number including country code and password. Open the same order to see its price, payment and delivery.
2. Place another request. Return to the shop and build a new bag, or submit Request anything again. Each submission creates a new order.
3. Do not assume an old quote. A repeat order is sourced and quoted again. Availability and price may change.
4. Amend a submitted order. Message DR Reps with the order number and requested change. There is no self-service edit of the submitted items.
5. Order entered by a partner. If a referral partner logged the enquiry for you, ask DR Reps for updates. That enquiry may not appear in your website My orders account.

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Contact DR Reps about the specific order. The website does not have self-service cancellation or returns buttons.

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Example only: amounts and items are not a live offer.

1. Phone: choose. Open a sneaker page, choose size 42 and quantity 2, then tap Add to request bag.
2. Phone: submit. Open Bag, sign in, add your city and send the order. Press Send inside WhatsApp.
3. Computer: unlock. Later, sign in to the same account, open the order and enter the price code DR Reps sent.
4. Optional code. If the quote is 1,000 and the configured code discount is 5%, Apply changes the total to 950. Confirm that on the screen.
5. Finish. Agree payment with DR Reps. Reopen the order to follow Paid, Preparing, On the way and Delivered. Contact the store with the order number for any issue.

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